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Innova 3100j Software Upgrade
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- Innova is a brand that mechanics, technicians, DIYers, and motorists have relied on for years. Apart from offering quality and accurate scan tools, Innova has an ASE certified team that listens and offers solutions to users of the Innova products. Read this Innova 3140 review to know more about this scanner.
- Last thoughts on the Innova 3150. Last but not least, the price of the unit makes it a great pick for the average car owner. Professional auto code readers are being sold for thousands of dollars while the 3150 is little over $100.
The Equus 3160 Innova ABS Professional CanOBD2 Diagnostic Code Scanner is a flexible choice for the professional looking for a complete OBD2 and ABS solution, or a amateur mechanic who needs to determine ‘check engine’ light diagnosis on all types of vehicles manufactured in or after 1996. We found Amazon.com is offering a 58% discount on Equus 3160 Innova ABS Professional CanOBD2. Being an update of the 3160, the Innova 3160e has better features which can still be found in the Innova 3160 code reader. Innova 3160 vs 3160e. Innova 3160 is the first version. This version has improved a lot and now this version available to buy: Innova 3160b, 3160d, 3160e and 3160g(latest). What is the main difference between Innova 3160.
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Innova 3160e Software Download
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Innova 3150 Firmware Update
The Scan Tool Pro1. The unit is constructed well. The buttons feel nice and respond well. The plastic is not flimsy, and the unit itself is decent size. The screen is crystal clear and easy to read. The OBD2 cable is really nice quality. It’s a thick cable that will withstand the test of time.
2. The one feature I loved about this tool is that the OBD2 cable had a light in the cable end so you can see when plugin the cable into the port.
The Scan Tool Con’s
1. The OBD2 reader could have a rubber bumper around the unit. After all, this will be kept in a garage and it’s inevitable that from time to time it will get knocked around a little. I’ve looked at other units in this price point and most have rubber bumpers.
2. The user interface is fairly easy to navigate, but needs work. It’s not as intuitive as other OBD2 readers in this price point. I just didn’t like the process to read information. There was a lot of scrolling for little information.
3. They have an app that you can install on your mobile device if you like, but this costs money. I guess this app will expand on the information the device provides. Which, leads me into my next point. This company provides an “introductory access” to a database to look up codes, which means you, will have to pay for a subscription. The subscription everything now-a-days is getting old real quick. Not to forget, that other units in this price point and even lower price points have perpetual free access.
4. After trying four times to get the firmware to update, I finally gave up after it kept crashing at 32%. Just so you know, the process is straightforward. You install Innova software on your computer, and then plug in the unit, the software automatically recognizes the unit and produces a pop-up message letting you know there is a software update available, and asks do you want to update. At this point you press continue, and the software update begins its process, and then in my experience crashes every time at 32%. This is the final nail in the coffin for me, but you have to review my customer experience to completely understand why and this may be a determining factor for you too.
Customer Service
I ended up looking at this product because of a recommendation. However, after a little due diligence with customer service I am on the side of the fence of not interested and here is why. I have two vehicles, one is a mid 2000 and the other is late model. I wanted to make sure I was purchasing a product that will work with both vehicles hence, I called Innova after reviewing their website. I just wanted to make sure I have correct and up-to-date information because I know sometimes websites are not always current as internal information.
The problem is that I received conflicting information about the same product regarding the same vehicles that I was inquiring about. Without getting into the long details. I called this company on four separate occasions over a couple weeks, and received four different answers about the same questions. Additionally, what made matters worse is that one Innova employee actually called me a liar when I explained what a previous Innova employee told me something different. I was simply trying to ensure I was getting the correct information because I am spending my hard earned money and have every right to ask questions. If a customer service representative (CSR) does not understand this fundamental concept, then being in this line of work may not be not the best job for them. I mean seriously, does it have to be so hard for company to train their employees to provide consistent information. This may have been a one off issue for this company, but this is not my typical experience with anyone or any company.
Conclusion
I really had high hopes for this tool despite my experience with customer service.
However, the cons outweigh the pros. The nail in the coffin is that since the product will not install the update (after multiple tries) and because of the negative customer experience I had, I simply do not want to call them and ask for help about why the update will not install. I don't need any hassle when spending my hard earned money. There is to many other companies that will provide consistent exceptional service for far less.